Special Needs & assistance

We offer a number of services for customers who may be in need of special assistance. If you require special assistance,we recommend you keep in mind the following:

• Make your reservation as early as possible to allow us to serve your needs better.

• Any requirement for assistance/special needs must be conveyed at least 48 hours prior to travel by contacting our Customer Service Centre on Customerservices@libyanwings.ly. However, we advise you to convey this information as early as possible.  

• Let our ground staff and cabin crew know of your requests upon check-in or at the departure gate.  

• Check-in at least 2 hours prior to your scheduled departure to ensure a seamless flight experience.  

• All fit to fly certificates must be issued by treating physicians in accordance with specific cases and must be approved by the company Doctor.  

• Customers who are not self-reliant (capable of taking care of all their physical needs independently in-flight) are required to travel with a ticketed companion for assistance.

• If you are unable to find the relevant information below, please get in touch with our Customer Service Centre on Customerservices@libyanwings.ly who will be more than happy to address your queries.


Post delivery

Infant travelers

Unaccompanied minor(s)

Passengers with limited mobility

Visually / hearing impaided passengers

Carriage of pets